Refund policy

Return & Refund Policy

Effective Date: July 23, 2026

Thank you for shopping with ONEAL CLOSET. We appreciate your support and want you to be satisfied with your purchase.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned in their original packaging.
  • Be free of stains, odors, pet hair, or damage.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items.
  • Gift cards.
  • Items marked as non-returnable at the time of purchase.
  • Products that have been worn, washed, altered, or damaged after delivery.

Exchanges

If you need a different size or color, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as ONEAL CLOSET is not responsible for returns lost in transit.

How to Start a Return

To request a return or exchange, please contact our customer support team using the contact information provided on our Contact Us page. Include your order number and the reason for your return.

Policy Changes

ONEAL CLOSET reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.